General Terms and Conditions of Sale

1. Applicability

All orders made via our online shop are subject to the General Terms and Conditions specified below.

2. Contract Parties, Conclusion of Contract

The Purchase Contract is concluded with alfi GmbH.

The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. You may primarily add our products to your shopping basket without commitment and correct your entries at any time before sending your binding order by using the tools provided for and explained during the ordering process. By clicking on the Order button, you place a binding order for the products contained in the shopping basket. The receipt of your order is confirmed by e-mail immediately upon the order dispatch.

The time when the Contract with us is concluded depends on the type of payment selected by you:

  • SEPA direct debit mandate
    We accept your order by dispatching an acceptance declaration in a separate e-mail or by delivering the goods within two days.
  • Credit card
    You transmit your credit card information upon placing the order. Upon your legitimation as the lawful credit card holder, we will request your credit card company to initiate the payment transaction and hence accept your order.
  • PayPal
    You will be redirected to the website of the online provider PayPal during the ordering process, where you can enter your payment information and confirm the payment order to PayPal. Upon placing your order in the shop, we will request PayPal to initiate the payment transaction and hence accept your order.
  • SOFORT Überweisung
    Upon placing your order, you will be redirected to the website of the online provider SOFORT Überweisung [Immediate Transfer], where you confirm the payment order to SOFORT Überweisung. This is when the Contract with us is concluded.
3. Contractual language, Contract text record
The language available for the conclusion of the Contract is German.

We will record the Contract text and send the order data as well as our General Terms and Conditions of Sale to you by e-mail. You may view the General Terms and Conditions of Sale on this site and download them at any time. You may view your previous orders in our Customer log-in area.

4. Terms of delivery

Shipping costs will be added to the product prices indicated. Please find more details regarding the amount of shipping costs with our offers.

We only deliver by dispatch. Unfortunately, it is not possible to collect the products from our warehouses.

We do not deliver to any Packstation.

5. Terms of payment

Basically, our shop provides for the following types of payment:

  • Credit card
    You transmit your credit card information upon placing the order. Upon your legitimation as the lawful credit card holder, we will request your credit card company to initiate the payment transaction. The payment transaction will automatically be performed by the credit card company, and your card will be debited.
  • SEPA direct debit mandate
    Upon placing the order, you give us a SEPA direct debit mandate. We will inform you on the date on which your account will be debited (so-called prenotification). Upon submitting the SEPA direct debit mandate, we will request our bank to initiate the payment transaction. The payment transaction will be performed automatically and your account will be debited.
    Your account will be debited before any products are dispatched.
    The deadline for the prenotification on the date of the debit is 2 days.
  • PayPal
    You will be redirected to the website of the online provider PayPal during the ordering process. In order to be able to settle the invoiced amount via PayPal, you have to be registered or first register with PayPal, prove your identity using your log-in data and confirm your payment order to us. Upon placing your order in the shop, we will request PayPal to initiate the payment transaction.
    The payment transaction will automatically be performed by PayPal immediately afterwards. Please find further information on this during the ordering process.
  • SOFORT Überweisung
    Upon placing your order, you will be redirected to the website of the online provider SOFORT Überweisung [Immediate Transfer]. In order to be able to settle the invoiced amount via SOFORT Überweisung, you must have an online banking account with PIN/TAN process and activated for participation in SOFORT Überweisung processes, prove your identity using your log-in data and confirm your payment order to us. Please find further information on this during the ordering process. The payment transaction will be performed by SOFORT Überweisung immediately afterwards, and your account will be debited.
6. Reservation of title

The goods remain our property until payment is made in full.

7. Transport damage

Should goods be delivered with evident transport damage, we kindly ask you to immediately complain about this to the carrier, if possible, and contact us immediately. The failure to complain or contact us will not have any effect or consequences as regards your legal claims and their assertion, in particular warranty rights. However, it would support us in asserting our own claims against the carrier and/or the transport insurance company.

8. Warranty and guarantees

Unless explicitly otherwise agreed upon below, the statutory warranty rights are applicable. The limitation period for claims for defects is one year as from goods delivery for used products.
The foregoing limitations and shortened time-limits do not apply to claims due to damage caused by us, our legal representatives or agents:

  • in the case of loss of life, bodily injuries or damage to health;
  • bin the case of willful or gross violation of duties as well as fraud;
  • in the case of a violation of major contractual obligations, whose fulfillment would allow for the proper performance of the Contract in the first place, and on whose adherence the contractual parties may regularly rely upon (cardinal duties);
  • under a promise of guarantee, if agreed upon; or
  • to the extent the applicability of the product liability act takes effect.

Customer Service: Our Customer Helpdesk for queries, complaints and objections is available from Monday through Friday from 8:00 a.m. to 12:00 a.m., and from Monday through Friday from 1:00 p.m. to 4:00 p.m. at 09342/877-5850, as well as by e-mail at service@alfi.de.

9. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or agents:

  • in the case of loss of life, bodily injuries or damage to health;
  • in the case of willful or gross violation of duties;
  • under promises of guarantee, if agreed upon; or
  • to the extent the applicability of the product liability act takes effect.

In the case of a violation of major contractual obligations, whose fulfillment would allow for the proper performance of the Contract in the first place, and on whose adherence the contractual parties may regularly rely upon (cardinal duties), by minor negligence on our part, on the part of our legal representatives or agents, the amount of our liability is limited to the damage, which is foreseeable upon Contract execution and whose occurrence typically has to be expected. Apart from this, any claims for damages are excluded.

10. Code of conduct

We have voluntarily committed ourselves to the following codes of conduct:
Trusted Shops
http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html

11. Dispute settlement
The European Commission provides a platform for online dispute settlement at http://ec.europa.eu/consumers/odr/.
We are willing to participate in an extrajudicial conciliation procedure before a consumer conciliation board.